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Appraisal Policy
Appraisal Policy Standards
The agent appraisal is recommended to be a comprehensive assessment in the following dimensions. The appraisal cycle is quarterly. Two consecutive quarters of failed assessment, to consider replacing the agent.
| Appraisal maintenance | Appraisal items | Appraisal indicators |
| Basic Assessment | Team size and overall quality Experience in agency operations Knowledge and professional structure |
Team size Level of education Average experience |
| Management skills | Customer Management Capabilities Customer service skills Team management skills |
Customer satisfaction rate Number of customer complaints Stable turnover rate |
| Sales capacity | Marketing capabilities Sales capability Competitiveness |
Sales target achievement rate Sales target completion rate on time End-customer qualification rate Timely rate of rental and other reimbursements |
| Risk assessment | Financial risk Management risk Market risk Operational risk Team risk |
Liquidity compliance Market Profitability Market growth Headquarters support Customer stability |
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